Step 1: Investigate possible issues caused by add-ins. You may find more details on the official support article here. To help troubleshoot Outlook issues in a Microsoft 365 environment, follow these steps. You can find the article here: Outlook not responding, stopped working, freezes, or hangs. Select the Mail and Calendar app from the list. Hey guys, Weve updated our Help content to provide some suggestions when trying to determine whats causing your crash and how you might fix it. Right click on the Windows start menu and select SETTINGS. You can try manually setting the email address to the identity of the user that is seeing the issue in the registry path referenced in the issue specifics above. By doing this, you will have to reconfigure your email accounts.DisableSupportDiagnostics"=dword:00000001 Hey guys, We've updated our Help content to provide some suggestions when trying to determine what's causing your crash and how you might fix it. Find where it says Automatic Download and check the box that says Dont download pictures. Click Trust Center, and then click Trust Center Settings. For more information, use Disable support diagnostics in Outlook The repairs we are trying to do are on online, we have not disabled the add-ins and some start up items do happen and occur. If the identity is still not getting set properly you can turn off Support Diagnostics which turns off the option to submit an In App ticket using Help, Contact Support, and its feature path that triggers Outlook to stop responding.For more information, use Sign in to Office. Sign out of Office and then sign back in to Office to repopulate the identity registry settings.To work around the issue, try the following suggestions: The most common fixes for the Outlook calendar keep hanging are to disable the add-ins that you usually do not use, repair the PST files, repair Microsoft. So the workaround that Microsoft has provided revolves around this though further investigation is being carried out to figure out why such a thing is happening. Then, select your account and click Open File Location. 3) Click Account Settings, and then click Account Settings in the drop-down menu. Follow the instructions below: 1) Run Outlook. Meanwhile the one on the right where a email value is present does not close. In this case, rebuilding the Outlook data file can fix it. Seems to have happened following the latest update. Hence, the image on the left (below) shows the instance where Outlook will crash as there is no email address value in that key. Whenever I run the windows Calendar and Mail app, it stays open for about 5-10 seconds then crashes.
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